Refund policy

RETURN & REFUND POLICY 

 

Tank you for shopping with Always Creations! Each item is created, prepared, and/or personalized with care. Because many of our products are handmade or made specifically for you, please review the following policy before placing your order.

CUSTOM & PERSONALIZED ITEMS

All custom and personalized items are final sale and cannot be returned or exchanged due to a change of mind, incorrect size/color selection, or personalization information entered incorrectly by the customer.

Please double-check all names, spelling, colors, designs, sizes, and other personalization details before submitting your order. 

CANCELLATIONS

Because work and materials may be prepared shortly after an order is placed, cancellations requests should be made as soon as possible.

Once production or personalization has begun, the order cannot be canceled or refunded. 

Submitting a cancellation request does not guarantee that the order can be canceled. 

DAMAGE OR INCORRECT ITEMS 

If your order arrives damaged, defective, or you receive an item different from what you ordered due to an error by Always Creations, please contact us within 3 days of delivery. 

Please include: 

  • Your order number
  • A description of the issue
  • Clear photographs of the item and damage/error
  • Photographs of the packaging if the item was damaged during shipping.

After reviewing the issue, we may offer a replacement, correction, store credit, or refund when appropriate. 

HANDMADE ITEMS

Because our products are handmade, slight variations in color, glitter placement, design placement, or other small details may occur. These variations are part of the handmade process and are not considered defects. 

SHIPPING DAMAGE

Please keep the damaged item and all original packaging until your claim has been reviewed. We may need photographs of the packaging and item to determine the appropriate resolution. 

NON-RETURNABLE ITEMS 

Custom, personalized, made-to-order, and used items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error by Always Creations.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

CONTACT US

Questions or concerns about an order can be sent to:

Always Creations

alwayscreations.collabs@gmail.com