Shipping policy

SHIPPING POLICY

Thank you for shopping with Always Creations! Because many of our products are handmade and/or made to order, please review our processing and shipping information below. 

PROCESSING TIMES

Please allow approximately 3-5 business days for processing before your order ships.

Processing time is the time needed to create, personalize, prepare, and package your order. It does not include the time your package spends in transit with the shipping carrier.

Some custom, personalized, or more detailed handmade items may require additional processing time. If a product requires a longer turnaround time, this will be noted in the product description or communicated to you. 

SHIPPING & DELIVERY

Shipping rates and available delivery options will be displayed at checkout when applicable. 

Once your order has been shipped, delivery times depend on the shipping carrier and destination. Carrier delivery estimates are not guaranteed by Always Creations.

TRACKING INFORMATION

When tracking is available, you will receive tracking information after your order has been shipped. Please allow time for the carrier to scan the package and update its tracking information. 

SHIPPING ADDRESSES 

Customers are responsible for providing a complete and accurate shipping address at checkout. 

If you notice an error in your address, please contact Always Creations as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Always Creations is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. 

DELAYS

Once a package has been accepted by the shipping carrier, circumstances such as weather, holidays, carrier delays, or other events outside our control may affect delivery. 

If your tracking information shows an unexpected delay, please contact the shipping carrier for additional information. We will assist when reasonably possible. 

LOST OR MISSING PACKAGES

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location, household members, neighbors when appropriate, and contact the shipping carrier. 

If you believe your package has been lost in transit, please contact us so we can help determine the appropriate next steps.

DAMAGED ORDERS 

If your order arrives damaged, please contact Always Creations within 3 days of delivery and provide your order number, clear photographs of the damaged item, and photographs of the original packaging

Please keep the item and packaging while the issue is being reviewed.

For additional information regarding damaged items, replacements, and refunds, please see our Return & Refund Policy.

CONTACT US

For questions regarding your order or shipping please contact:

Always Creations 

alwayscreations.collabs@gmail.com